Terms and Conditions

Whilst every effort has been made to ensure that the information contained in our brochures and website is accurate and up to date, ZeroFat-IR Ltd cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes. Please confirm upon placing your order.

  • Please consult your doctor before using any ZeroFat product.
  • All products are subject to availability.
  • All products are delivered and installed

Buy with confidence

Your satisfaction is very important to all at ZeroFat. If you are not satisfied or have questions about your order, please call our Customer Service Department on 02078460269 (Monday to Friday 9am-5pm; Saturday 9am-5pm; Sunday 11am-2pm), or email us info@zerofat.hfdev.uk.

Alternatively, write to us at:

ZeroFat-IR Ltd
Thremhall Park
Bishop’s Stortford
Hertfordshire
CM22 7WE

United Kingdom

How to Order

We have 4 methods for you to place your order – telephone, fax, mail, and instore. A minimum 30% deposit is required to process your order. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.

Please note: in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.

We accept the following payment cards: VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo.

If you are ordering by credit card (mail order) the goods must be sent to the card holder’s registered address. If you require the goods to be sent elsewhere (i.e. a work address) you must telephone ZeroFat prior to ordering. You will be required to provide additional information.

Mail Orders – If ordering by post you must provide all relevant information (i.e. product code and description, name and address, postcode and contact telephone numbers) requested on our brochure order forms. Please allow 5 working days for clearance of personal cheques on top of normal delivery time.

Fax Orders – All faxed orders must be paid by credit/debit cards. We will call you to confirm receipt of your fax.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our brochure for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

Please note: To cancel your order you must write to us at our Hertfordshire Head Office or send an email to info@zerofat.hfdev.uk at least 3 days before your order is despatched or within 14 days of delivery of your item(s), quoting your order number.

ZeroFat Head Office Address:

ZeroFat
Thremhall Park
Bishop’s Stortford
Hertfordshire
CM22 7WE
United Kingdom

If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to ZeroFat. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s), it is your responsibility to return the item(s) to ZeroFat at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.

Delivery Information

All orders over £500 are delivered FREE to mainland UK addresses. This excludes (but is not limited to) the following postcodes: AB, BT, CA, DD, FK, GY, HS, IM, IV, KW, KY, LA, PA, PH, PO, TR, ZE and all offshore postcodes. These postcodes may incur a delivery surcharge. For more information call us on 02078460269 or email info@zerofat.hfdev.uk

Expected delivery time is between 14-21 working days after placing your order and we have received the completed Site Access Installation Form (no installation will take place until we have received this important document) We aim to deliver within these guidelines at all times. However, occasional delays are sometimes unavoidable at very busy times of the year. We will always try to arrive on time, but we will not be held responsible for late arrival due to unforeseen circumstances.

Please note that if you order more than one product, you might receive them on different days and/or with different delivery teams.

Delivery is between 7am and 7pm. Our carriers are unable to give specific times for delivery but will provide you with an estimated 4 hour delivery window the evening before your delivery via SMS/email.

Due to the size of some delivery vehicles, ZeroFat or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. You will be required to fill out our Site Access Installation Form before delivery can be scheduled. This includes information on but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. ZeroFat will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.

Collection of faulty products

In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back at ZeroFat, we will inspect the product(s), and if necessary arrange to send out a replacement product.

Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a restocking charge.

Installations

It is imperative that the space for the product(s) has been cleared and that access is unrestricted. If the installer is unable to commence work due to the area not being cleared or access not being available at the agreed time, ZeroFat-IR Ltd reserves the right to charge £35 for every half hour the installation engineer is unable to start work. We must be informed at the time of placing the order where the product(s) are to be installed. All prices quoted are for ground floor installations in the main building of the property or a garage at the side of the main part of the building. Installations above or below ground floor or outside the main building (i.e. in an outhouse, etc.), may be subject to surcharge, especially if not mentioned at the time of order.

ZeroFat-IR Ltd are within their rights to refuse any installation if the installer deems the installation location or access point to be hazardous, or the request unreasonable. If the product does not fit into the area where the installation is requested and a representative of ZeroFat-IR Ltd did not measure the area, then ZeroFat-IR Ltd cannot be held responsible. Therefore, the customer will incur the cost of the visit. Agreed installation times must be adhered to.

Adequate parking/vehicle access must be provided by the customer. Any charges incurred by the installer for parking will be chargeable. If the installation time is extended due to inadequate parking/access then the extra time will also be chargeable at £50 per hour.

Warranty Information

All products on our website and in our brochures are covered by a 12 month manufacturer’s warranty. No manufacturer’s warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care.

Non UK Mainland Warranties (including Isle of Wight, Isle of Man, Europe & ROW – Rest of World)

If you live outside the UK & Ireland, it is advisable that you check whether or not the product you are wishing to purchase will have warranty outside the UK & Ireland. Labour warranties for certain UK offshore postcodes may not be available.

Your statutory rights remain unaffected by the consumer guarantee.

Recycle

If your old equipment is no longer useful, please recycle it.

Alternatively, as a distributor we are committed to reducing the amount of WEEE that goes in to land fill. We are doing our bit for the environment by offering free take-back on a like for like basis when you purchase a new machine from us. This means, for example, that if you buy a newer model iR1 from us, you can return your old iR1 to us and we will arrange appropriate disposal of the old machine.

Please note: This must be arranged with us at the time of placing an order with us for the new product. If you would like to do this, please call or email us.

Reviews

What should you write about?

Your review must reflect your own first-hand Experience. You are required to concentrate on relevant points about the zerofat product. It is acceptable to evaluate the purchased product’s quality.

If your review contains non product related information, you may be asked to modify your review or it may be removed. The review must not include any of the following:

  • Opinions on other products/brands.
  • Defamatory statements or a violation of the Zerofat Guidelines.
  • Violent/coarse language or a sexist/racial character.
  • Any personal information about another individual, including another person’s name, address, phone number, electronic mail address, credit card information or any other information that could be used to track, identify, contact or impersonate that person.

You accept and agree that ZeroFat may remove any of the above violations from the review. You also accept and agree that Zerofat may remove references to other companies and websites (including links) from the review. Removed information is replaced with blank spaces or similar, and Zerofat will not otherwise make alterations to your review.

When would we remove your review?

As a main rule, Zerofat do not remove reviews from their website. However, some reviews are in violation of the ZeroFat Guidelines and/or applicable law, and in these cases Zerofat retain the right to remove your review. Below are some examples of when we may remove your review:

  • Your review violates Zerofat’s Guidelines or Terms & Conditions.
  • Zerofat ask you to modify your review, and you do not do so within the deadline mentioned in Zerofat’s email to you.
  • Your review is of a marketing nature or has marketing purposes.
  • You are a competitor of Zerofat- IR Ltd.
  • You have created multiple profiles to review Zerofat- IR Ltd several times.
  • Zerofat have asked you to forward proof of your Buying Experience with Zerofat- IR Ltd and no or insufficient documentation has been provided within the deadline.

Please note: you must be able to send proof of your Buying Experience up to 12 months from the date that you wrote your review.

There is a deadline of 48 hours on communications relating to any review placed.

Complaints

If you wish to submit a complaint about any of our services, you can write to:

Complaints Manager
ZeroFat
Thremhall Park
Bishop’s Stortford
Hertfordshire
CM22 7WE
United Kingdom

Please note: All complaints will be responded to within 7 working days.